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Hosted Exchange Connection Issues
Aug-23, 9:25am GMT
Morning All,
As of around 11.30pm Last night devices started to reconnect to both email data connections and the OWA interface.
Aug-10, 10:45am GMT
Morning All,
We will be posting no further updates regarding this issue until there is actual news.
Aug-9, 09:45am GMT
Morning,
Some slightly good news, o2 and EE users can disable their 4/5g network connections thereby switching to 3g, this in all instances so far has enabled the user to connect both to webmail and the exchange service. There is also a new Outlook Mobile app in the app store, some EE and o2 users have found this to work whilst connected to their 4/5g network.
Aug-3, 16:07pm GMT
Good Afternoon,
Unfortunately, we have no further update regarding the issue with o2 and EE mobile users.
Please do let support@proweb.net know if you are affected by this issue.
Aug-1, 14:39pm GMT
Good Afternoon,
Unfortunately, we have no further update regarding the issue with o2 and EE mobile users.
Please do let support@proweb.net know if you are affected by this issue.
Aug-1, 8.50am GMT
Good Morning,
Unfortunately the issue with o2 and EE mobile users has still not been resolved.
Please do let support@proweb.net know if you are affected by this issue.
Jul-29, 9.09am GMT
Good Morning,
We have no further news regarding this issue, diagnostic data is being sent daily. all other networks remain unaffected.
Jul-28, 11.07am GMT
Good Morning,
EE and o2 users are still unable to reach the hosted Exchange network.
Jul-27, 14.27pm GMT
Good Afternoon,
We have no further update regarding the connection issues o2 and EE users are experiencing.
Jul-26, 11:17am GMT
Morning,
Still no further news regarding o2 and EE data users that are struggling to connect to the Hosted Exchange Services.
Jul-25, 14:37pm GMT
Good Afternoon,
We have no further information regarding this issue, please do let support@proweb.net know if you are affected.
Jul-23, 12:05pm GMT
Good Afternoon,
We do not have any further updates from our last updates on 22/07/2022, however we are still continuing to investigate all options.
Jul-22, 3:30pm GMT
Good Afternoon,
We do not have any further updates from our last updates on 21/07/2022, however we are still continuing to investigate all options.
Jul-21, 4:31pm GMT
We've had confirmation that the network transfer provider Lumen (formerly Level 3 Communications) had a big issue around the Peterborough area yesterday that affected many providers. They believe that the issue was fixed around 10.30pm last night, although there was a lot of traffic congestion caused by the outage. However, due to ongoing reports of customers still seeing issues, their networks team are investigating the fault still.
Due to the ISPs involved in supporting our infrastructure and the connections that are reliant on Lumens connectivity, we're confident this is the issue. This also explains why only some carriers are affected as not all carriers will use this transfer provider. We're in constant comms with our ISPs regarding this issue so we can provide updates as soon as possible.
July 20, 3:38pm GMT
Our investigations have confirmed as we've suspected that this is an external routing issue. The main ISPs/Network Carriers we've seen that are impacted are EE and O2. Other minor providers also seem to use these as carriers and are also sometimes affected.
Unfortunately there is little we can do to counter-act this due to the nature of the issue. We recommend where possible to attempt to use OWA, or if it's at all possible to change carriers temporarily (although we appreciate that most will not have this option).
We will continue to monitor the situation and provide updates where possible.
July 20, 9:22am GMT
Good morning,
We're currently receiving reports regarding a small number of customers being unable to access Outlook or mail clients using Exchange 2016.
Our initial tests are unable to replicate the faults but we are investigating further to verify if the issue is with our systems.
We will update this once we have confirmation either way.
Hosted Exchange Issues - RESOLVED
Apr-27, 12:33pm GMT
[update]
A fix has been implemented to give users access to mailboxes, service may be a little slow for a while due to the amount of connections being made
Apr-27, 10:37am GMT
[In progress]
We are aware of a few issues with our Hosted Exchange platform, currently on the 2016 environment.
There were reports of issues with the 2013 servers however these have now been resolved.
We are currently investigating the 2016 issue and will update any active tickets as soon as we are able.
Your continued patience is appreciated at this time.
Outlook.com hosted email down - RESOLVED
All email services are back to normal, our apologies for any inconveniences caused.
Service Affecting Outage - RESOLVED
02/08/2019 : 9:32
All services are running at normal capacity, apologies for any inconvenience caused.
02/08/2019 : 8:45
We are currently experiencing an outage of our primary network supply, all systems are up and running although slower than normal operation. Engineers are on site and a resolution is expected shortly. We will continue to update throughout the outage.
Outgoing Email Issues **UPDATE - RESOLVED**
All email services are back to normal, our apologies for any inconveniences caused.
Outgoing Email Issues
We are aware of the issues with Emails, We are looking into this and normal service will resume shortly. Thank you very much for your patience.
UPDATE: Email services back to normal
Email services back to normal.
We apologise for any inconvenience caused.
Proweb Email Service Still Down
15:08 - Our email services are down. All in coming emails are being queued and will be received when we're back online. Apologies for any inconvenience caused
POP, IMAP Email Service Down
We are aware of the issues with POP, IMAP Emails, We are looking into this and normal service will resume shortly. Thank you very much for your patience.
Service Outage - Email Delivery
12:30 Update
Email services are now fully operational
Please contact the office on 0115 9202010 if you are still experiencing problems.
We apologise for any inconvenience caused
11:45 Update
Connections made directly to email servers are now operational. The webmail interface is now being looked at as a priority. Full service will resume as soon as possible.
We are currently experiencing an issue with email delivery to POP3 & IMAP accounts. Engineers are currently investigating the issue.
A further update will be released at 11:45am
Any questions or queries please contact the office on 0115 9202010.
Hosted Exchange Spam Detection Update
UPDATE: Hosted Exchange email services have now returned to normal, our apologies for any inconvenience caused.
We are currently aware of a an issue affecting delivery of some users email passing through certain filtering suppliers, a single IP within the platform looks to have been blacklisted.
This is being looked into as a matter of priority and a further update will be posted at 11.00am.
Any concerns regarding this matter please call the office on 0115 9202010 or email support@proweb.net
Virgin Media Outage 5th July
An explosion in the West Bridgford area of Nottingham has blown out the fibre connections that route to Lincoln and surrounding areas.
Service was fully restored at 9.30pm Saturday 5th July.
Any concerns please contact support@proweb.net or call the office on 0115 9202010.
SafeData Offsite Backup Failure
The server is currently offline whilst being attended too.
any data stored is safe, Drives are currently rebuilding and the server will be tested and brought back inline once complete.
backups will continue as normal once back inline.
any issues please contact support@proweb.net or call the office on 0115 9202010.
Windows 8 email Client
The default email client provided with windows 8 does not support pop3 email. You will be required to install a compatible email client such as windows live mail.
The required application can be downloaded from here
If you have any questions or queries please contact support@proweb.net or call the Proweb offices on 0115 9202010.
**UPDATE** Email delivery issues via Gmail.com
Users may be experiencing email delivery problems from gmail.com and hosted domain email services from google.
this looks to have been caused by an incorrect rDNS/PTR listing by gmail. emails are not being rejected and may be delivered after a period of time.
Any questions or queries please email support@proweb.net
Broadband Alert
Due to the recent inclement weather conditions in the UK, BTW have advised that this has had a significant impact on their network infrastructure
As a result of these conditions BTW have declared MBORC (Matters Beyond our Reasonable Control) in the following 11 areas for all repair activities with effect from 14:00 30 November 2012.
Coventry
Derby/Nottingham
Exeter
Humber
Newport/Worcester
North Wales
Stoke/Chester
Swansea
Swindon
Taunton
Truro
Any request for broadband repairs will be handled on a per case basis, times for engineer visits can be extended by up to 4 weeks.
If you have any concerns regarding this issue please contact the office or email support@proweb.net.
Service Outage
Further to the service interuption we experienced between the hours of 10.30am - 16:00pm We sincerely apologise to all of our customers who may have had difficulty accessing their websites and email. This was caused by damage to our network cables as the result of a road traffic incident.
Following a full investigation we will of course be taking any steps necessary to prevent a reoccurance of this unforseen event.
Email Server issue
Users may find that email messages are blank or the cannot login to their email accounts. We are currently working on a resolve and envisage an e.t.a of around 10:20 am.
Our apologies for any inconvenience caused.
Spam service update
During the maintenance window on Sunday 8th of June 2012 we took the oppurtunity to update the anti-spam services.
This has now been fully updated, which has added a wide range of known spam sources. We have noticed that a few clients have very aggresive spam scoring set on their accounts so we have reset all accounts lower than 3.0 to a minimum value of 3.2.
If you find that this is not aggresive enough for your account please login to http://popadmin.proweb.net with your administrator account and set your desired level.
If you have any queries or concerns regarding this upgrade please contact support@proweb.net or call into the office.
General Server Maintenance
We will be carrying out general maintenance across several systems on Sunday 08/07/2012. This will impact a few of the servers for a short period of time, Services will resume as normal a little later on inb the day.
If you have any concerns please contact support@proweb.net.
ADSL Outages
Some users maybe experiencing intermittant connection problems. A team has been sent to the faulty node to rectify as soon as possible. The areas affected are as follows.
01132 01133 01142 01143 01158
01159 01207 01226 01246 01262
01274 01287 01298 01302 01325
01332 01335 01347 01352 01377
01388 01400 01405 01422 01423
01427 01430 01433 01434 01457
01472 01484 01507 015160 015163
015169 01522 01526 01529 01530
01535 01538 01539 01609 016121
016128 016134 016162 016163 016165
016166 016167 016178 01623 01629
01636 01642 01653 01665 01668
01669 01673 01709 01723 01724
01740 01748 01751 01754 01756
01757 01759 01765 01773 01777
01790 01833 01845 01904 01909
019121 019123 019124 019125 019126
019127 019128 019129 019137 019138
019141 019143 019147 019149 019151
019158 01924 01928 01937 01943
01947 01949 01964 01969 01977
01978 16427 19097 LLMY0 LLNE0
16427 19097
As soon as we are updated with any more information this post will be updated.
**DROA Domain Transfers**
We are aware that a company going by the name of DROA ( Domain Registry of America ), are postal mailing and emailing domain owners with an attempt to fraudulently confuse the owner into paying for domains not held with them.
If you receive such a notice from a @droa.com address please ignore it and do not respond to it in anyway as any funds paid to them will be unrecoverable.
If you have any concerns please contact the office on 0115 9202010 or email support@proweb.net.
Email connections rejected *UPDATE 2*
We have been informed that the routing issues currently preventing clients from collecting email via mail applications should be resolved by 21:30 tonight. We will be making regular checks after office hours and updating accordingly.
Webmail is unaffected and accessible to users with pop3 accounts.
Any queries or concerns please call 0115 9202010.
Email connections rejected *UPDATE*
A conference call is being held between Virgin Media and engineers at 14:30, any information relayed at this time will be passed on via a post to this support section.
Webmail is unaffected and accessible to users with pop3 accounts.
Any queries or concerns please call 0115 9202010.
Email connections rejected
We have diagnosed a routing/bandwidth issue within our suppliers network. We are working with them to ensure the service returns to its normal performance.
http://webmail.proweb.net is accessible and unaffected to users with pop3 accounts.
Any queries or concerns please call 0115 9202010.
IP Swap / Realm Swing
On the 27th of June there will be a realm swing of certain broadband users. If your broadband username ends in @business-dsl.co.uk you may be affected.
A simple reboot of your router as of 9.30am on Monday the 27th June will rectify any loss of connection.
A few clients will have their IP addresses swapped at this point.
This is a major update which enable Proweb to now serve faster more reliable connections to enabled exchanges; if you would like more info or would like to have your line tested for the availability of the new speeds please contact support@proweb.net or call the office on 0115 9202010.
A new settings file for the (email Address) mailbox has just been released
We have become aware of a new Viral/Trojan infection stating that your email settings have been updated and that you need to follow a link to apply.
These emails are not sent from Proweb (UK) Ltd and should be ignored. We have added a little protection to prevent them from being delivered although any emails of this sort delivered before the fix will need to be deleted once you have received it.
If you have any queries regarding this email please contact support@proweb.net.
Net Users Warned Of Social Networking Virus
Sky News has been told that Facebook users are most at risk from a variant of the Koobface virus, which has been disguised as a Festive greetings video, hosted on a YouTube site.
Security experts say the new virus is "particularly nasty" and compels its victims to participate manually in creating a new Facebook account to help spread the worm.
In previous years, variations of this virus have caused chaos across the web.
But internet security experts believe the new worm is likely to prove particularly effective in fooling users, because of the growing number of people who now opt to send out electronic greetings cards.
The attacks work by posting malicious links on Facebook wall pages, inviting users to click on the Christmas card videos. However, any attempt to play the video turns over control of the PC to the attackers.
The victim then sees a warning message, requiring them to solve a Captcha (Completely Automated Public Turing Test To Tell Computers And Humans Apart) puzzle within three minutes.
A timer ticks down and if the puzzle goes unsolved after the allotted time, the PC freezes up.
Experts warn that rebooting the computer will not help and the only way to end the loop is to solve the Captcha puzzle.
The victim would then be able to use their PC as normal, but the attacker would still have control.
While those targeted grapple with the unfolding problem, the worm separately uses the victim's computer to fill out a new account application, unseen by them.
The new account is then used to post more Christmas video worms in a continuing cycle.
Internet security company Panda Security has been tracking the latest variant of the Koobface worm from its labs in Spain.
"There is no doubting that this latest Koobface attack represents a serious threat to social networkers," the company's UK managing director Peter Lautin told Sky News.
"If someone runs the infected file on their Facebook or MySpace page, the worm will automatically log in to their account and several other social networking sites, sending malicious messages to all their friends.
"The more people who use an application such as Facebook, or any other means of social networking, the more likely they are to be targeted by bad guys to send out malicious threats such as Koobface."
The company recommends that users do not reply to or follow links included in unsolicited Facebook messages and users should always carefully check that the URL they are entering is really that of the site they want to access.
SafeData Upgrade
As of midday the 12th of November the SafeData servers will be unavailable due to a scheduled update.
We expect this to take no longer than 4 hours.
Updated features are to include:
Full NAS support
CDP (continuous data protection)
Once the scheduled work has completed any existing clients will need to download the new client software to take advantage of the new features.
if you would like information regarding the SafeData product here
We apologise for any inconvenience this may cause.
Proweb Outage
A routing issue within our suppliers network caused an outage last night from around 6pm untill 10pm to certain parts of the country or certain networks. The issue was reported and fixed as soon as possible.
We apologise for any inconvenience caused.