Aug-23, 9:25am GMT
Morning All,
As of around 11.30pm Last night devices started to reconnect to both email data connections and the OWA interface.
Aug-10, 10:45am GMT
Morning All,
We will be posting no further updates regarding this issue until there is actual news.
Aug-9, 09:45am GMT
Morning,
Some slightly good news, o2 and EE users can disable their 4/5g network connections thereby switching to 3g, this in all instances so far has enabled the user to connect both to webmail and the exchange service. There is also a new Outlook Mobile app in the app store, some EE and o2 users have found this to work whilst connected to their 4/5g network.
Aug-3, 16:07pm GMT
Good Afternoon,
Unfortunately, we have no further update regarding the issue with o2 and EE mobile users.
Please do let This email address is being protected from spambots. You need JavaScript enabled to view it. know if you are affected by this issue.
Aug-1, 14:39pm GMT
Good Afternoon,
Unfortunately, we have no further update regarding the issue with o2 and EE mobile users.
Please do let This email address is being protected from spambots. You need JavaScript enabled to view it. know if you are affected by this issue.
Aug-1, 8.50am GMT
Good Morning,
Unfortunately the issue with o2 and EE mobile users has still not been resolved.
Please do let This email address is being protected from spambots. You need JavaScript enabled to view it. know if you are affected by this issue.
Jul-29, 9.09am GMT
Good Morning,
We have no further news regarding this issue, diagnostic data is being sent daily. all other networks remain unaffected.
Jul-28, 11.07am GMT
Good Morning,
EE and o2 users are still unable to reach the hosted Exchange network.
Jul-27, 14.27pm GMT
Good Afternoon,
We have no further update regarding the connection issues o2 and EE users are experiencing.
Jul-26, 11:17am GMT
Morning,
Still no further news regarding o2 and EE data users that are struggling to connect to the Hosted Exchange Services.
Jul-25, 14:37pm GMT
Good Afternoon,
We have no further information regarding this issue, please do let This email address is being protected from spambots. You need JavaScript enabled to view it. know if you are affected.
Jul-23, 12:05pm GMT
Good Afternoon,
We do not have any further updates from our last updates on 22/07/2022, however we are still continuing to investigate all options.
Jul-22, 3:30pm GMT
Good Afternoon,
We do not have any further updates from our last updates on 21/07/2022, however we are still continuing to investigate all options.
Jul-21, 4:31pm GMT
We've had confirmation that the network transfer provider Lumen (formerly Level 3 Communications) had a big issue around the Peterborough area yesterday that affected many providers. They believe that the issue was fixed around 10.30pm last night, although there was a lot of traffic congestion caused by the outage. However, due to ongoing reports of customers still seeing issues, their networks team are investigating the fault still.
Due to the ISPs involved in supporting our infrastructure and the connections that are reliant on Lumens connectivity, we're confident this is the issue. This also explains why only some carriers are affected as not all carriers will use this transfer provider. We're in constant comms with our ISPs regarding this issue so we can provide updates as soon as possible.
July 20, 3:38pm GMT
Our investigations have confirmed as we've suspected that this is an external routing issue. The main ISPs/Network Carriers we've seen that are impacted are EE and O2. Other minor providers also seem to use these as carriers and are also sometimes affected.
Unfortunately there is little we can do to counter-act this due to the nature of the issue. We recommend where possible to attempt to use OWA, or if it's at all possible to change carriers temporarily (although we appreciate that most will not have this option).
We will continue to monitor the situation and provide updates where possible.
July 20, 9:22am GMT
Good morning,
We're currently receiving reports regarding a small number of customers being unable to access Outlook or mail clients using Exchange 2016.
Our initial tests are unable to replicate the faults but we are investigating further to verify if the issue is with our systems.
We will update this once we have confirmation either way.
Apr-27, 12:33pm GMT
[update]
A fix has been implemented to give users access to mailboxes, service may be a little slow for a while due to the amount of connections being made
Apr-27, 10:37am GMT
[In progress]
We are aware of a few issues with our Hosted Exchange platform, currently on the 2016 environment.
There were reports of issues with the 2013 servers however these have now been resolved.
We are currently investigating the 2016 issue and will update any active tickets as soon as we are able.
Your continued patience is appreciated at this time.
02/08/2019 : 9:32
All services are running at normal capacity, apologies for any inconvenience caused.
02/08/2019 : 8:45
We are currently experiencing an outage of our primary network supply, all systems are up and running although slower than normal operation. Engineers are on site and a resolution is expected shortly. We will continue to update throughout the outage.
All email services are back to normal, our apologies for any inconveniences caused.
All email services are back to normal, our apologies for any inconveniences caused.